Shipping

COVID-19: Your delivery

Due to the current safety measures we have put in place in line with government advice, when placing an order with us you may experience some delays with our delivery service. Our warehouse team and couriers are working around the clock to do their absolute best to get your order to you as quickly as possible in these unprecedented times, and we ask that you wait an additional 3-4 working days before getting in touch with our customer service team.

To avoid these delays happening as much as possible, we have amended some of our delivery times to include a longer wait time, to avoid any disappointment of when your parcel is due to arrive.

Thanks again for your patience with us, and we hope you’re all well and staying safe!

 

Delivery.

Standard Shipping option will be dispatched within 24-48 working hours of ordering. For Express and On-Time Shipping ordered before 12PM, those orders will be processed and dispatched on the same day.

We have 3 different delivery options for 3 different delivery regions.

DOMESTIC
Delivery to any UK based Royal Mail registered address.

STANDARD - DOMESTIC
5-10 working days (Excluding UK Public Holidays)
Delivered by Royal Mail 2nd Class

EXPRESS - DOMESTIC
48 Hour Delivery on orders before 12PM (Monday - Friday)
Delivered by Royal Mail 1st Class

ON-TIME - DOMESTIC
Next-Day before 5PM (Including Saturday) on on orders before 12PM (Monday - Friday)
Delivered by DHL (GoGreen!) EXPRESS


EUROPE
Delivery to any “European” based residential or business address*, according to countrylist below.

Albania, Andorra, Armenia, Austria, Azores, Balearic Islands, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (Mainland+EC), Georgia, Germany, Gibraltar, Greece, Greenland, Iceland, Irish Republic, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey Hungary, Ukraine, Vatican City State,

EUROPE - STANDARD
5-10 working days (Excluding UK Public Holidays)
Delivered by Royal Mail 2nd Class and local-national service providers.

EUROPE - EXPRESS
72 Hour Delivery on orders before 12PM (Monday - Friday)
Delivered by ParcelForce and local-national service providers.

EUROPE - ON-TIME
Next-Day before 5PM (Including Saturday) on on orders before 12PM (Monday - Friday)
Delivered by DHL (GoGreen!) EXPRESS


INTERNATIONAL
Delivery to any other country, not included in the Domestic or Europe pricing brackets. 

INTERNATIONAL - STANDARD
14-21 working days (Excluding UK Public Holidays and National Holidays)
Delivered by ParcelForce and local-national service providers.

INTERNATIONAL - EXPRESS
7-14 working days (Excluding UK Public Holidays and National Holidays)
Delivered by ParcelForce and local-national service providers.

INTERNATIONAL - ON-TIME
Next-Day before 5PM (Including Saturday) on on orders before 12PM (Monday - Friday)
Delivered by DHL (GoGreen!) EXPRESS.

 

EXCESS SHIPPING COSTS

We use 3 different pricing brackets for the 3 different regions worldwide. This allows us to deliver our balloons to places world-wide at a fair and competitive price to other online stores, for everyone to enjoy. In general, where orders are in excess of the prices stated, We don’t charge, unless orders are above £199.99. If such a case does arrive, we will contact you privately using your contact details to offer you a bespoke delivery option.


SHH! SECRET BOXES!

When we ship your balloons, we will do so in brown or white, neutral-looking boxes, or shipping envelopes. In some circumstances, such as cross-border checks and customs controls, we will need to mark your shipment with an indicator of its contents, As such will mark your shipment with “Party Items”, or in customs cases “the Harmonised System (HS) code” for balloons.
Our sender name will be addressed as “LLbyLB”.



These shipping Policies are subject to change on or before 31st December 2020 - This is to remain aligned with the change of shipping circumstance arising from the UK leaving the EU Customs region.